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Return Policy

ARTICLE 1- SELLER

Title: ACS İLAÇ SANAYİ VE TİCARET LTD. ŞTİ hereinafter referred to as the SELLER.

Address: HALKALI CENTRE MAH.FIİLİZ SK. NO:47/A KÜÇÜKÇEKMECE-İSTANBUL

Telephone: 0538 597 61 40 - 0542 743 23 85

E-mail: vithair.com.tr

 

ARTICLE 2- SUBJECT

The subject of this contract is the determination of the rights and obligations of the parties in accordance with the provisions of the Law No. 4077 on the Protection of Consumers and the Regulation on the Application Principles and Procedures of Distance Contracts regarding the sale and delivery of the product whose qualifications and sales price are specified below, which the CONSUMER ordered electronically from the SELLER's website.

 

ARTICLE 3-PRODUCT SUBJECT TO CONTRACT

Type and type, Quantity, Brand / Model, Colour, Sales Price of the products are as stated on the website.

 

ARTICLE 4- GENERAL PROVISIONS

4.1- The CONSUMER declares that he/she has read and informed the preliminary information regarding the basic characteristics, sales price and payment method and delivery of the product(s) subject to the contract on the SELLER's website and has given the necessary confirmation electronically.

4.2- The material product subject to the contract shall be delivered to the CONSUMER or the person / organisation at the address indicated by the CONSUMER or the person / organisation at the address indicated by the CONSUMER within the period described in the preliminary information on the website, depending on the distance of the CONSUMER's settlement for each product, provided that it does not exceed the legal 30-day period. 4.3- The virtual/software product subject to the contract shall be delivered electronically for each product, provided that it does not exceed the legal 30-day period, under the membership opened on behalf of the CONSUMER on the SELLER's website or via the link specified in the registered e-mail address of the CONSUMER. Physical delivery is not provided for this product type.

4.4- The SELLER is responsible for the delivery of the virtual/software product subject to the contract in accordance with the qualifications specified in the order, with the user manual(s), if any.

4.5- For the delivery of the product subject to the contract, the signed copy of this contract must be delivered to the SELLER or the CONSUMER must be approved by the CONSUMER electronically via the SELLER's website or electronically by the CONSUMER based on the confirmation e-mail sent to the CONSUMER's registered e-mail address and the price must be paid in the payment method preferred by the CONSUMER. If for any reason the product price is not paid or is cancelled in the bank records, the SELLER is deemed to be released from the obligation to deliver the product.

4.6- After the delivery of the product, if the relevant bank or financial institution does not pay the product price to the SELLER due to the unfair or unlawful use of the credit card belonging to the CONSUMER by unauthorised persons in a way not caused by the fault of the CONSUMER, the CONSUMER is obliged to return the material product to the SELLER within 3 days, provided that it has been delivered to him. In this case, the transport expenses for the material products belong to the CONSUMER.

4.7- If the SELLER cannot deliver the product subject to the contract within the contract period due to force majeure or extraordinary circumstances such as weather opposition, interruption of transport that prevents transport for material products, it is obliged to notify the CONSUMER. In this case, the CONSUMER may exercise one of the rights to cancel the order, to replace the product subject to the contract with a precedent, if any, and / or to postpone the delivery period until the obstructive situation is eliminated. If the CONSUMER cancels the order, the amount paid by the CONSUMER shall be paid in cash and in lump sum within 15 days.

4.8 Persons under the age of 18 cannot shop from the SELLER.

4.9 The SELLER is not responsible for price inaccuracies arising from typesetting and system errors.

4.10 The SELLER has the right to change and cancel the content, scope and features of all products sold on the website.

4.11- In case the order is realised, the BUYER is deemed to have accepted all the terms of this contract.

 

ARTICLE 5- RIGHT OF WITHDRAWAL

The CONSUMER has the right of withdrawal within 7 days from the delivery of the product(s) subject to the contract to him/her or the person/organisation at the address indicated by him/her within the rules specified in Article 6 of this contract. In order to exercise the right of withdrawal, the SELLER must be notified by fax, e-mail or telephone within this period and the product must not be used within the framework of the provisions of Article 6. In case this right is exercised, it is obligatory to return the original invoice and a copy of the cargo delivery report stating that the material product delivered to the 3rd person or the CONSUMER has been sent to the SELLER. The product price shall be paid to the CONSUMER within 15 days for the material products following the receipt of these documents. The shipping cost of the material product returned due to the right of withdrawal is borne by the CONSUMER. The return process is not carried out without submitting the original invoice.

 

ARTICLE 6- PRODUCTS THAT CANNOT BE USED RIGHT OF WITHDRAWAL

The right of withdrawal cannot be used for products, services, modules, disposable products, domain name, copyable software and programmes, consumables, products that deteriorate quickly or expire and products offered as a service that cannot be returned due to their nature.

 

ARTICLE 7 - 7 DAY RETURN POLICY

In accordance with the 7-day return policy applied by the SELLER within the campaign, the CUSTOMER has the right to return the system. This 7-day return policy is not valid when the return campaign is not applied by the SELLER. It only covers users who purchased during the campaign period. If the CUSTOMER included in the campaign has purchased the domain name from the SELLER free of charge, if he/she wants to use his/her 7-day return right; the remaining amount will be refunded to the customer within 7 days after deduction. If one of the promotional or campaign products is returned, the promotional conditions are cancelled. Websites that have used e-mail accounts, received visitors with advertising or promotion are not included in the scope of return.

For the product that cannot be returned, a deduction is applied on the non-promotional price. Details about our return policy are also provided in the Sales contract.

 

ARTICLE 8 - AUTHORISED COURT

In the implementation of this contract, Consumer Arbitration Committees up to the value announced by the Ministry of Industry and Trade and ISTANBUL Consumer Courts in the settlement of the SELLER are authorised.

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